TERMS OF SERVICE for digital design
WEBSITE AND BRANDING DESIGN SERVICES
My role is to bring visual life to your ideas and business concepts to be cohesive and professional on the web. I don’t guarantee specific outcomes of business success from my design and development services.
After meeting for a 30-minute consultation, I will present you with a full proposal outlining my recommendations, scope of work, and project price. The project price includes the deliverables outlined for the project. Any extra time spent outside of this scope is billed at my hourly rate of $60. I will discuss these charges with you if a request is going to be outside of original scope.
Outside of project price, you can expect additional investment for domain, hosting, and theme purchase, as outlined below.
When you approve your project proposal, we will schedule a project start date, and I will send you a contract to electronically sign along with your deposit invoice. After contract is signed and invoice payment is received, I will send you your first questionnaire to fill out and return to me before our first meeting.
PAYMENT AND REFUNDS
I accept payments for invoices with PayPal. Deposit payment is due up front prior to the project start date. Once deposit payment is made, it is non-refundable.
Invoices are due within 14 days of receipt. After this a 3% late fee is applied to the invoice.
Due to the nature of my work, I do not extend returns or exchanges for deposits or subsequent payments, whether it has already been completed, or has yet to be completed. If you do not want a project to be completed, you forfeit your deposit payment.
PROJECT START DATE
Your deposit secures your place in my schedule. We will discuss the project start date before paying your deposit, but keep in mind the project start date can be up to 4 weeks after contract signing and invoice payment.
DOMAIN AND HOSTING ACCOUNTS
I use self-hosted WordPress which requires purchasing a hosting account with a reputable company that is skilled at hosting WordPress websites. I will provide you all instructions for purchasing your account.
If you have an existing hosting account,, but I find their support or technical tools to be limiting my ability to build your website, I will suggest and give you instructions for purchasing from a company I have used for years and trust to deliver exceptional security and support at a very reasonable price.
I will need access to your hosting account in order to install, develop, and configure your website. Please choose a password you are comfortable with me knowing. I absolutely do not share passwords or other login information with anyone.
For 90% of web projects I use a theme builder called Divi by Elegant Themes. The license purchase is required by you and I will send you directions for doing this. As of this writing, the price is $89 a year. I will need access to your account after purchase to download the theme and other plugins so, again, please choose a password you are comfortable with me knowing.
I will never share your information with third parties unless required to do so by law or requested by you. The information I collect from you will be used to perform my services for you and to represent the quality of my work to others, such as in my portfolio.
I install and configure your WordPress website on your hosting account and install plugins for automatic backups of your site, security, and google analytics for tracking user data. If you find functionality is needed beyond this please discuss it with me and I will add it.
I am not a hosting company and therefore not technical support. For technical support after the project is finished, I advise you to contact the support team with your hosting company. If you would like me to handle this for you, it will be billed at my hourly rate of $60.
I am best reached through email at firstname.lastname@example.org. It is imperative that we keep communication open during the project design process to stay on schedule for launch. If there is no communication from you for over 30 days, the project will be archived and a fee of $500 will be due to resume the work as outlined in previous project scope.
Our meetings will take place over Skype or Google Hangouts.
Phone calls or meetings outside of the ones outlined in the scope of work for your project will be billed at my hourly rate of $60.
Timelines given for a project are best-case estimates and can change for various reasons. I will do my work as quickly as possible, and you agree to deliver the necessary items that I need to complete work in a timely manner. This includes questionnaire answers, written website content, images, and account login information for hosting, theme, etc. In the event that a timeline is stalled due to a client not meeting their deadline for getting content for over 30 days, a project will be archived and no refund will be issued.
I provide monthly maintenance services to make a backup of your website, update existing plugins, and check that things are running smoothly. I perform this maintenance free of charge the 1st month after project is complete, and can then sign you up for monthly service for $60 per month.
Maintenance also refers to any changes to existing work after project has completed. Work like this will be discussed and estimated before I begin work and billed at my hourly rate of $60.
The designs I create as well as the WordPress website I build for you are the property of Trista Dedmon until final payment has been made for the project. Ownership is then handed over to you. I still retain the right to use the work I created on my own online portfolio, and a credit in the footer of your website that links to my website.
By signing a contract with me, you agree to abide by the above terms of service without retract.